This post is an excerpt from my eBook "Your Ultimate VA Crash Course".
So you've found a few potential virtual assistants and you're thinking about scheduling an interview or sending them an email with a million and a half questions. Except what the heck do you ask? How you know that you're covering every! single! base!
I've come up with a good number of questions for you to use, based off of questions I've been asked by current + past clients, as well as things that have come up after I've been hired. Feel free to change the wording or disregard ones that don't call out to you or apply to what you are looking for in your VA. I would also advise coming up with some of your own questions, because there are things that will be specific to your business that you'll want to touch on, and that I'll have no way of knowing!
Now, using all of the information from your What to Delegate to Your VA Worksheet and your Are You Ready for a VA Worksheet, you should have a good list of things to pull from when coming up with some of your own interview questions! Start with the Must Delegate list -- is your potential VA capable of performing all of those tasks? How quick of a worker are they? Do the same thing with your Would Be Nice to Delegate list. The idea is to get as much information as possible from your potential VA so there aren't any surprises when you start working together! Also, make sure that you ask about their proficiency with all of the software + applications you use on a consistent basis in your business.
Here are the questions I've come up with, to help supplement the ones you've come up with above:
- What do you do when you receive an assignment or task?
- How quickly do you typically respond to emails from clients?
- What is your fee structure? Hourly, flat fee, a fee per project, etc.
- How many hours are you available per week?
- Are you willing to learn how to use new applications?
- When do you bill your clients? (I bill my long-term clients on the 1st and 15th of every month, but have different billing structures for my packages. Make sure you understand when you'd be expected to pay your VA!)
- What timezone are you working in?
- What are your scheduling restrictions?
- Do you have any other obligations that could interfere with our work together? (Think: college or university students, people who have a full-time or part-time job that are also working as a VA)
- Do you have any previous experience working as a VA?
- If I called your current or previous clients, what would they tell me about you?
There are two worksheets mentioned in the excerpt above: the What to Delegate to Your VA Worksheet and the Are You Ready for A VA Worksheet. If you would like to get a sample of the eBook, as well as the Are You Ready for A VA Worksheet, enter your name + favorite email below:
P.S. -- Why You Need A Virtual Assistant